Last Updated: September 26, 2025
Safarisway (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. With operational offices in Addis Ababa, Germany, and the United Kingdom, we comply with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UK GDPR. This Privacy Policy explains how we collect, use, share, and protect your personal data when you book a tour, use our website, or otherwise interact with our services.
Article 1 – Definitions
For the purposes of this Privacy Policy:
- “Personal Data” means any information relating to an identified or identifiable individual.
- “Processing” means any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
- “Controller” means Safarisway, which determines the purposes and means of processing personal data.
- “Processor” means any third party that processes data on our behalf (e.g., payment processors, travel partners).
- “Cookies” are small text files placed on your device to improve your website experience.
Article 2 – Information We Collect
We only collect the information necessary to provide our services and meet legal obligations.
2.1 Information You Provide Directly
This includes information you submit when making an inquiry, booking a tour, or communicating with us:
- Contact Data: Name, address, email, phone number — used to communicate about bookings and provide support.
- Identification and Travel Data: Passport details, visa information, nationality, and date of birth — required for flight bookings, visa processing, and travel permits.
- Payment Data: Credit/debit card and bank details, processed securely by third-party payment providers for transactions or refunds.
- Sensitive Data: Dietary needs, medical conditions, or mobility issues — collected only with your explicit consent to ensure safety and comfort.
2.2 Information Collected Automatically
When you visit our website, we may collect:
- Technical Data: IP address, browser type, operating system.
- Usage Data: Pages visited, time spent on site, and navigation behavior.
- Cookies: Stored on your device to enhance user experience (see Article 8).
Article 3 – How We Use Your Information
We process your personal data lawfully for specific purposes, based on the following legal grounds:
- Contract: To manage bookings, coordinate logistics, and deliver purchased services.
- Legitimate Interest: To improve website performance, prevent fraud, ensure safety, and maintain security.
- Consent: To send marketing communications and process sensitive data such as health or dietary information.
- Legal Obligation: To comply with immigration rules, government requests, and tax regulations.
We may also use photos or videos taken during your tour for marketing or promotional purposes, such as on our website or social media. If you do not wish to appear in such materials, please notify us before or during your tour, and we will honor your request.
Article 4 – How We Share Your Information
We share your personal data only when necessary to deliver our services or meet legal obligations. Data may be shared with:
- Local Suppliers: Hotels, lodges, guides, and transportation companies.
- Airlines and Rail Operators: For travel bookings and ticketing.
- Government and Regulatory Bodies: Immigration authorities, visa centers, and national park administrations.
- Payment Processors: Secure third-party services for payments and refunds.
We may also share information with law enforcement or relevant authorities if required by law or if necessary to protect your vital interests — for example, if you are in danger, involved in an accident, or suspected of a crime.
Safarisway never sells your personal data to third parties for marketing or any other commercial purpose.
Article 5 – International Data Transfers
As a destination management company (DMC) headquartered in Addis Ababa, Ethiopia, with operational representatives in Germany and the United Kingdom, your personal data may be transferred across international borders to facilitate bookings, logistics, and customer support. All data transfers from our EU or UK offices to Ethiopia or other countries are carried out in accordance with applicable data protection laws and safeguarded through standard contractual clauses (SCCs) or other appropriate mechanisms to ensure an adequate level of protection for your information.
Article 6 – Data Security and Retention
We use appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, disclosure, or loss. Your personal information is retained only as long as necessary for the purposes outlined in this policy — typically for seven (7) years to comply with tax, legal, and accounting requirements. Once no longer needed, data is securely deleted or anonymized.
Article 7 – Children’s Data
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a child has provided personal information, we will delete it immediately. Parents or guardians who believe their child has provided data may contact us at [email protected] to request removal.
Article 8 – Cookies Policy
Our website uses cookies to enhance browsing, analyze site performance, and personalize your experience. You can configure your browser to block or delete cookies, but some features may not function properly if cookies are disabled. For more information, please refer to our detailed Cookies Policy available on our website.
Article 9 – Automated Decision-Making
Safarisway does not engage in automated decision-making or profiling that produces legal or significant effects on individuals. All decisions related to bookings, customer service, or eligibility are made by authorized staff.
Article 10 – External Links
Our website and communications may include links to third-party sites (e.g., hotels, airlines, or partner organizations). Safarisway is not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any external sites you visit.
Article 11 – Your Rights (EU/UK Residents)
If you reside in the European Economic Area (EEA) or the United Kingdom, you have the following rights regarding your personal data:
- Access: Request copies of the data we hold about you.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your data under certain conditions.
- Restriction: Request limitation of processing under specific circumstances.
- Objection: Object to processing, particularly for direct marketing purposes.
- Data Portability: Request transfer of your data to another provider.
- Withdraw Consent: Revoke your consent at any time where processing is based on consent.
To exercise these rights, please contact us using the details in Article 13.
You also have the right to lodge a complaint with your local data protection authority, such as the UK Information Commissioner’s Office (ICO) or the relevant EU supervisory authority in your country.
Article 12 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updated versions will be posted on this page with a revised “Last Updated” date. We encourage you to review this Policy periodically to stay informed.
Article 13 – Contact Us
For any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact:
Safarisway Data Controller
Email: [email protected]
If you believe your privacy rights have been violated, you may contact your local data protection authority for further assistance.
